Alumacraft Customer Service

I wanted to let you guys know about the fantastic stance Alumacraft has taken for my boat repairs.

I trailer my boat everywhere, it doesn't sit in the water all summer. In 2015 we moved to Central Illinois, and therefore I didn't use the boat at all. It was in dry storage for 18 months until we could find a home.  Last month I finally brought my 165 CS home to it's new garage, and while I was getting it ready for this season, I noticed 3 nickle sized bubbles in the paint on the transom. When I broke them water came out! I contacted Alumacraft and they said it could be an electrolysis issue with improperly installed electronics or the transom is going bad.  They assigned a case number and told me to have it inspected at an Alumacraft dealer.  Friday I trailer-ed in 85 miles to my nearest dealer here in Central Illinois. They photographed the transom, emailed the photos to the factory, and then called the factory.  They also confirmed that my boat is original, that there are no aftermarket electronics installed.  Alumacraft asked the dealer if they have hull repair capabilities, which they confirmed they did.  The dealer prepared an estimate to take apart and repair the transom and faxed it to the factory, the estimate is $1,600.00. My boat is now 9 years old, and Alumacraft is picking up 100% of the cost of the repair!

I very surprised that they said it is out of warranty, but are repairing it out of customer courtesy!  

My hat's off to Alumacraft, they stand behind their products and customers!

I bought my Alumacraft V16 on July  27 , 1990. About 3 yrs ago  I noticed a leak in one of the rivets. I called the dealer and he laughed his a$$ off. I patched it myself with some caulk of some sort but still leaks a drop or two. NEVER again will I buy and Alumacraft!   Snicker.

Must have been that time I was going about 10 mph and landed on a wing dam on the Mississippi River. 

Last season my 2012 Navigator was leaking. I too noticed paint bubbles under the boat. Water was streaming out of one of them. Dealer sealed with silicon for rest of season and last October it was sent to Alumacraft for permanent fix. Alumacraft opened it up and said that mouse urine corroded it and caused the leak. Alumacraft refused to allow me to personally see the damage. The boat was returned to the dealer in April. Unfortunately I do not believe that mouse urine caused the problem. Fast forward to this June and I noticed that my boat is again taking on water. Each time out I pull the plug and drain out 2 gallons of water. 

So now what to do. My hope is that Alumacraft will verify that the boat is unable to be completely fixed. Therefore I can file an insurance claim(after talking with my agent) and retrieve some money to purchase another boat. My problem is how do you sell a leaking boat. I can't sell on craig's list and I would have to be honest in trading it in on a new boat. 

I posted this problem last summer in this forum.

Who is your dealer?

I purchased an Alumacraft 185 Competitor LE in 2016. Console started cracking everywhere starting about 1 year ago. Long story short, after originally being told by dealer that it would not be covered I contacted Alumacraft and they agreed to replace console free of charge to me as a courtesy. while at the dealer I had them look at bubbling paint on transom. The sleeves on upper drains in splash well are corroding through from the inside and paint is bubbling at drains and at tie downs. Dealer contacted rep for me and they say they will not cover it. Talked to someone from alumacraft who referred me back to dealer, was mad dealer gave me there number, and told me they do not cover any kind of corrosion on there boats. I'm going to try and contact Alumacraft again if possible to see what can be done. I don't keep my boat in the water. It gets trailered  washed covered and stored each time out. I have only used my boat in fresh water. Only used boat about 30 times since new. Anyone else have this problem or what might be causing it or what I can do about it please let me know.

Called them today for a paint color. Got the information I wanted, plus an offer to send me what I was looking for free. Can’t get any better than that!

Good luck with this new ownership , my correspondence with customer service was less than stellar ! One hand does not know what the other is doing ! 

I've had three of them, I know where all three are and still being used by friends or family with no complaints.

also on my 2nd Alumacraft,  happy with both.... no issues,  2003 and 2012

I’m on my second Alumacraft, plus my brother has one too. Neither of us have had any problems with our boats. Great boats!

Usually people who have problems with boats being serviced, it is actually a poor dealership.

I sent them an email about my 2004 TS transom a couple of weeks ago. Received an auto response saying my local dealer would be contacting me. Have not heard from dealer.

Join to bad mouth Alumacraft, sure looks credible!

Not true now. I am an original owner of a 2014 Trophy. They could care less.

You were very lucky.  You got the repair just before the company was sold.

Customer service is just a name now.  They cover nothing and refer you back to your dealer.  They give the dealer no support.  This is a brand and company that is going down.  It's new product will be called Alumacxxp.

Good companys do good things...Tell everyone you know!

That makes me feel even better about the new boat I just bought! 2016 175 Competitor SPT LE with 150 Merc 4 stroke. Picking it up next week!