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Frequently Asked Questions

Listed below are some frequently asked questions. If you have a question and cannot find your answer below, just contact us with your question.

• How can you sell at such low prices?
• How do I order an item?
• I am a Lake-Link Member but I do not see the Member's price in my shopping basket?
• What is your return/guarantee Policy?
• What if an item is back ordered or sold out?
• What are my payment options?
• Is it safe to use your credit card online?
• Is there any Sales Tax?

How can you sell at such low prices?

Lake-Link searches high and low for best bargains; Purchasing Clearance/Closeouts, Factory Over-runs, Discontinued Items. Importing, Low overhead & Low markup. This equals BIG SAVINGS to you!!!

All items are new, never used items and carry the full manufacturer's warranty.

How do I order an item?

Ordering on Lake-Link could not be easier! Just go to the page with the details of the item you wish to purchase. Enter the quantity you wish to purchase in the box next to the appropriate item. If there are limited quantities available for that item, there will be a drop-down list with the number of items available. Choose the quantity you wish from the drop-down list. Click the "Add To Cart" button at the bottom of the page and the item will be added to your virtual shopping basket. To check out click the "Checkout" button at the bottom of your shopping basket and follow the simple instructions.

I am a Lake-Link Member but I do not see the Member's price in my shopping basket?

Bonus member discount prices are available on select items. If there is a bonus Member discount available for a particular item it will be displayed on the that item's details page. When you add items to your card it will display the regular Lake-Link price by default. To receive the member pricing first you must be a Lake-Link member. Click here for information on how to become a Lake-Link Member. If you are a Lake-Link Member, you must be logged into your Member account to recive the Member discounted pricing.

What is your return/guarantee Policy?

There is a 15 day guarantee on purchases from the time you receive the product if it is in it's original condition, except special ordered purchases. We will issue a full refund on any item if the above conditions are met. We can refund the cost of shipping if the return is the result of an error on our behalf. See our Return Policy for information on how to make a return.

What if an item is back ordered or sold out?

Many items are Closeouts, so back orders are cancelled. You will be notified of any back order or sold items and you will not be charged for these items.

What are my payment options?

We accept Visa, MasterCard, via our on-line secure form within the 48 Continental States. You can also place on order over the phone. Click here for more info on ordering options.

Is it safe to use your credit card online?

Absolutely. Online transactions with a reputable site is much safer than to give it to a waiter at a restaurant or read it aloud over a cordless phone -- two activities that are generally taken for granted as safe.

Lake-Link uses a safe Secure Server that will encrypt all transmissions made between you and us. We use state-of-the-art SSL (Secure Sockets Layer) encryption to protect your personal information from unauthorized use. Please click on the Network Solutions logo to verify our membership, and Lake-Link's commitment to your security.

Is there any Sales Tax?

Sales tax is only charged on orders within the state of Wisconsin. Click here for more info on Sales Tax.