These threads come up from time to time, but a company who stands behind their products deserves to have high levels of customer service recognized. Anyone who has paid attention to the Tri-Beam issues knows that Vexilar has replaced them under warranty for many people over last several years. My experience goes to another level.
When the product first came out, it had reading problems long before the cracking issues surfaced. I had a tri-beam replaced under warranty because it was not accurately reading bottom within a month of original purchase with same red cap design. Now fast forward three years and that same red capped tri-beam was now getting the infamous cracking. I had one or two little ones the last couple of seasons, but it got substantially worse over summer. I called to see if I could do anything to stop the cracking and keep transducer operational. The product was 3 years old, outside of warranty and replaced once before. I had no expectation or even a request to replace. They simply said, send it back for replacement. No service ticket, no proof of purchase, no questions asked. I got the replacement in 3 business days and I find that pretty amazing in a time when customer service continually is harder to cost justify and is degrading in almost all industries.
Congratulation Vexilar for continuing to set the standard in customer service and maintaining customer confidence in their purchases.