I ordered an item on 12/7 for home delivery, a Christmas gift. Today I received an email stating it would not be available until January 6th, and that I could cancel online.
I tried to cancel online twice, got a message "Unable to process" and said I should call.
I called, waited half an hour, the person I talked to said she tried to cancel my order three times, and that she could not. She said she would get me to someone else "immediately".
Fifteen minutes later, I got another person who said she could not process my cancellation because the order was ready for pickup, 138 miles away..
I started laughing and said, "No. I already ordered from another vendor based on your company's email stating my Christmas gift was coming two weeks after Christmas. Beyond that, my order was for home delivery, not pick up 138 miles away."
Her response was "I'm sorry sir but your order is ready for pickup at Melrose Park. The order can not be cancelled now.".
I won't repeat what I said at that point, but I'm am going to help my fellow forum members by telling them this true story of what is going on at Best Buy now. Buyer beware.