Jiffy PRO 4 Running (propane) - What is normal?
From what I've read on other forums, it sounds like Jiffy was previously taking care of the problem by dealing directly with the customer and in some cases they were sending replacement parts free of charge. That is no longer the case.
When I contacted them, the customer service rep (the only person in the department) said that as of this summer they are now sending everyone who has a problem to one of their authorized service centers. The reason given was, "we have to send everyone to service centers we actually don’t handle the replacement parts we have passed that on to our service centers because it was getting to big for us and it was taking us 2 weeks at times to get back to people".
I wonder if that means that the poor design of the 1st and 2nd generations of the Pro 4 caused them to be inundated with customer service claims. And I wonder if that is why they are now passing the claims on to 'service centers' which are middle men that will demand payment for parts and labor if the auger is outside the small warranty window. I could be wrong.
I called the service center in my town and they are no longer servicing Jiffy augers. That didn't last long.
I edited this post because I heard back from customer service this morning after not receiving a response to my last two emails. I'll reserve my judgement until I get a final decision from them on the issue.