Elk River Custom Rods. Fantastic Customer service!
8/28/15 @ 2:55 PM
On a recent fishing trip I somehow broke the last inch of my 7' Elk River rod I bought from a friend who won it at a raffle. The value of the rod was around $160.00. I figured I was going to be fishing with a 6'11". For the heck of I checked their web site and found to my surprise was a 5 year no hassle warranty. I didn't have a receipt but the build date is inked on the rod. Talked to one of the owners and he immediately shipped me a new replacement and I shipped back the broken on to see if it was a defect or my own clumsiness that broke the tip. I Spoke with the owner today to see what I owed them and his answer was "nothing". I figured I would owe them $25.00 to $50.00 per the warranty, which I would have gladly paid. What a great experience so if your looking fro a high end custom rod I suggest you check them out. Their located in Phillips Wis and if you have any questions you will probably be talking to the owner of the company.
Edited on 8/28/15 2:58 PM
8/28/15 @ 6:16 PM
8/28/15 @ 5:37 PM
8/28/15 @ 5:34 PM
I have a couple what I would call high end rods, Fenwicks which I really like. The Elk River is a very nice addition to my 40 fishing rod family. I really can't compare it to a St Croix cause I don't own own. I was just so impressed with the service I received. It was like a step back in time about 30-50 years.