I just receive a Shimano reel back from Shimano, which I had sent to them for repairs. Spinning reel came back unrepaired with a letter indicating Shimano only has parts for reels up to five years old.
Very disappointed in Shimano. Five years is not a long time and in my experience is about the time a reel may have a problem. I am happy the manufacturers of my car, furance, appliances and tools do not not have such a five year parts policy. No more Shimano reels for me.